Reports To: BSA Compliance Officer & Director of Welcome Home Loans Servicing

Program: Welcome Home Loans

FLSA Status: Non-Exempt

Major Responsibilities/Accountabilities

• Assisting the Compliance/BSA Officer
• Second review of documents for accuracy and compliance adherence
• Post closing construction loan disbursements and monitoring
• Provide back up for the Loan Closing Administrator and Loan Servicing Coordinator.
• Cross train as back up for policy management process
• Manage quarterly compliance control audits
• Assist with facilitating the annual compliance audits
• Manage special projects to help the team work to maximum efficiency.
• Respond to routine customer complaints
• Use of computer software tools, and ability to learn new technology in the future
• Participate in process improvements that redesign our work for growing scale, and document new procedures
• Perform other duties as required to advance Community Loan Fund strategies and goals

Education and Experience

• 2-3 years of experience in the banking and/or mortgage industry with a strong focus on regulatory compliance, audits, real estate closing, and servicing.
• Knowledge of and demonstrated experience in performing the closing function and experience with loan origination software systems (Byte). Familiarity with loan documentation and loan disclosures is required.
• Demonstrated experience with Microsoft Office programs (Word, Excel, Outlook, etc.).

Other Qualifications

• Solid organizational skills, attention to detail, ability to timely manage multiple priorities in a fast-paced environment in order to meet deadlines.
• Self-motivated individual contributor as well as flexible team player.
• Excellent communication skills including superb listening skills; ability to work collaboratively with diverse groups and across organizational programs.
• Ability to maintain confidentiality.
• Performs other duties as assigned.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to drive for extended periods, both day and night.
• Ability to walk for extended periods on various terrains.
• Ability to lift at least five pounds.

Employment Details

• Location: Concord, NH and hybrid (in office Tuesday and Wednesday Training will be in person)
• Salary: $57,500

Work Environment

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on five areas of community development finance:

• Affordable Homes
• Resident-Owned Communities
• Small Businesses & Nonprofits
• Small Towns & Municipalities

Our neighbors-investing-in-neighbors model is aimed at building stronger, resilient, and more self-reliant communities, improving the lives of people throughout New Hampshire, and serving as a model across the US. We specialize in seven service areas:

• Manufactured-Home Loans
• Manufactured-home Owners: Buy Your Park
• Resident-Owned Community Support
• Small Business and Nonprofit Loans
• Small Town and Municipal Grant Writing
• Affordable Housing Development Loans
• Energy Efficiency Solutions

If the description above is a good fit for your skills, abilities, and interests, we would love to hear from you! Please email us a resume with a cover letter. jobopening@communityloanfund.org