Reports to:  Director of Organizational Training and Leadership                                                                                                           

Program: ROC-NH

FLSA status: Non-exempt

Major Responsibilities/Accountabilities

• Build resident skills by providing, encouraging coaching process. Guide community members toward participating in comprehensive educational and training programs offered at ROC-NH and ROC USA.
• Utilize templates and policies to guide ROC cooperatives to business best practices.
• Provide governance support and ROC management guidance to an assigned portfolio of ROCs, including but not limited to regularly attending board and membership meetings, helping ROC boards and members navigate and apply their governance documents, reviewing and filing ROC budgets and meeting minutes, capturing and updating important ROC related information In internal records and databases, facilitating ROC self-assessments, connecting ROCs with external resources as appropriate, and being ROC-NH's primary point of contact for the assigned portfolio of ROCs. Coaching and business guidance help ROCs build skills and to understand the roles and responsibilities necessary to effectively manage the ROC while fostering empowerment, community spirit, and self-sufficiency.
• Support all aspects of community financial and loan compliance, including plans to assess organizational health, troubleshoot problems, and develop goals and action plans.
• Prepare the necessary documentation In accordance with to program checklists to facilitate community financing. This includes but Is not limited to proformas, corporate resolutions, loan requests, and credit memos.

Education and Experience

• High school diploma or equivalent
• Skills and experience In public speaking, training, instruction and/or education
• Ability to read and explain financial documents
• Proficient in Microsoft Office Suite
• Experience in Salesforce a plus

Qualifications and Characteristics

• Ability to creatively deliver business coaching in person and remotely, while encouraging, listening and having command of governing documents for each ROC cooperative. Enjoyment of an experiential learning environment with adult learners is essential. Comfortable thinking on your feet/problem solving, able to self-manage work-life balance, leadership, and enjoy helping others build their skills.  Sound decision making and organizational skills.  Ability to earn trust quickly, facilitate large meetings, identify needs and advance skills, with diplomacy and tact.  A team player. Valid driver’s license and ability to work nights and weekends.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to drive for extended periods, both day and night.
• Ability to walk for extended periods on various terrains.
• Ability to lift at least five pounds.

Employment Details

• Location: Concord, NH and hybrid (in office Tuesday and Wednesday)
• Salary: $68,000- $75,000

Work Environment

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund               

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on five areas of community development finance:

• Affordable Homes
• Resident-Owned Communities
• Small Businesses & Nonprofits
• Small Towns & Municipalities

Our neighbors-investing-in-neighbors model is aimed at building stronger, resilient, and more self-reliant communities, improving the lives of people throughout New Hampshire, and serving as a model across the US. We specialize in seven service areas:

• Manufactured-Home Loans 
• Manufactured-home Owners: Buy Your Park
• Resident-Owned Community Support
• Small Business  and Nonprofit Loans
• Small Town and Municipal Grant Writing
• Affordable Housing Development Loans
• Energy Efficiency Solutions

If the description above is a good fit for your skills, abilities, and interests, we would love to hear from you! Please email us a resume with a cover letter.

No phone calls please.

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior.