Reports to: Director of Investor Relations

Program: Philanthropy

FLSA status: Exempt

Major Responsibilities/Accountabilities 

• Maintain and update investor and donor data within Salesforce, ensuring accuracy and completeness. Manage reports, dashboards, and lists to track donor and investor activity and fundraising progress. 
• Input donor and investor information, pledges, gifts, and events into Salesforce, ensuring data integrity and adherence to organizational standards. 
• Assist with donor and investor communications, such as sending acknowledgments and updates on fundraising campaigns. Use Salesforce to track all donor interactions and manage follow-up tasks. 
• Support the planning and execution of fundraising campaigns by pulling lists, creating reports, and tracking campaign success metrics. 
• Manage supporter events, including venue and vendor management, invitations and other marketing collateral, RSVP tracking, and volunteer coordination. 
• Coordinate with operations team to process renewals and ensure that Investor Relations materials are accurate and up to date.
• Respond to investor requests for information.
• Schedule investor, donor, and team meetings as requested.
• Participate in weekly Philanthropy team meetings and other department or organizational meetings or planning sessions 
• Engage, steward, and respond to inquiries from unassigned investors and donors. 
• Adhere to policies, procedures, and regulatory guidelines, including best practices in philanthropy and fair lending and ethical behavior.
• Perform other duties as assigned.

Education and Experience

• Two to five years of fundraising, donor relations, event planning or equivalent experience; Demonstrated experience with customer relations management strategies and systems. Familiarity with Salesforce a plus.
• Excellent interpersonal, verbal, and written communication skills as well as the ability to develop and maintain positive relationships with our supporters.
• Strong computer skills, including all Microsoft Office systems and online communications.
• Demonstrated success in coordinating and planning stewardship and cultivation events;
• Outstanding creative writing, proofreading, and copyediting skills;

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and use and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to lift at least 25 pounds

Employment Details

• Location: Concord, N.H. and hybrid (in office Tuesday and Wednesday)
• Salary: starts at $55,000

Work Environment

Location: Hybrid

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund            

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance:

• Affordable Homeownership
• Small Businesses & Nonprofits
• Small Towns & Municipalities
• Energy efficiency solutions

If the description above is a good fit for your skills, abilities, and interests, we would love to hear from you! Please email us a resume with a cover letter to jobopening@communityloanfund.org with a subject line Philanthropy Engagement Manager. No phone calls please.

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior. We are an Equal Opportunity Employer.