Reports To: Compliance Officer & Director of Welcome Home Loan Servicing

FLSA Status: Non-Exempt

Major Responsibilities/Accountabilities:

Development Operations

• Manage the full pipeline of loan files that are cleared to close, ensuring accuracy, compliance and readiness.
• Prepare accurate closing disclosures and all closing documentation with attention to regulatory timelines and internal requirements within Loan Operating System (Byte).
• Coordinate directly with settlement agents, real estate professionals. and borrowers to confirm closing logistics and resolve document issues.
• Validate borrower assets, income, and credit conditions required prior to closing and identify discrepancies requiring follow-up or correction.
• Ensure all loan-level information and documentation is complete and accurately uploaded to the electronic file system.
• Perform final quality control reviews on closing packages prior to funding authorization.
• Process loan servicing export files and prepare information for the loan sub-servicer.
• Follow up on post-closing items to ensure servicing and compliance requirements are met.
• Work closely with Finance to coordinate all funding activities, wire requests, and loan transmittals.
• Process Paid-In-Full including payoff verification, documentation accuracy review, and communication with servicing partners to ensure timely and compliant loan satisfaction.
• Serve as a resource for other team members; cross train in complementary functions and provide back up support as needed.
• Provide back up support for collecting conditions to clear a loan file to close, including verifying applicant assets, credit and employment.
• Respond to borrower and partner inquiries regarding loan documentation, closing requirements, and application questions.
• Utilize loan origination software, closing systems, and document management tools to support accurate and efficient closing process.
• Participate in workflow redesign Initiatives, contributing subject matter expertise to scale operations and enhance efficiency.
• Perform related duties to advance Community Loan Fund strategies, lending goals, and program success.
   

Education and Experience:

• 5+ years experience in mortgage lending, loan closing, banking, or a related field.
• Demonstrated expertise in reviewing loan disclosures and closing documentation
• Experience with loan origination software (Byte) and digital documentation systems.
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.).
• We strongly encourage applications and candidates from underrepresented groups as we continue to build our commitment to diversity and inclusion. Bilingual fluency is preferred. 

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.);
• Ability to read, write, and understand and speak English clearly;
• Ability to use a computer for Community Loan Fund business;
• Ability to lift at least five pounds.

Employment Details

• Location: Concord, NH and hybrid (in office Tuesday and Wednesday; training will be in person)
• Starting Range: $60,000-$65,000 

Work Environment

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund             

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance:

• Affordable Homeownership
• Small Businesses & Nonprofits
• Small Towns & Municipalities
• Energy Efficiency Solutions
   

To Apply

If the description above is a good fit for your skills, abilities, and interests, we would love to hear from you! Please email us a resume with a cover letter to careers@communityloanfund.org with subject line of “Loan Closing Specialist.”

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior. We are an Equal Opportunity Employer.