Reports To: Vice President of Lending

FLSA Status: Non-Exempt

Major Responsibilities/Accountabilities:

• Support our team of Loan Originators by processing approved loan applications from approval through closing, ensuring all loan conditions are satisfied in accordance with underwriting, regulatory, and organizational requirements.
• Communicate with borrowers as needed to request documentation, clarify conditions, and provide status updates while ensuring Loan Originators remain the primary point of contact throughout the application process.
• Prepare and deliver all federally required loan disclosures and ensure borrower acknowledgment within required timelines.
• Coordinate and order third-party services, including appraisals, legal services, flood determinations, and other vendor services; obtain quotes as needed and ensure prompt payment of related invoices.
• Collect, review, and verify borrower documentation, including assets, credit, income, and employment, to clear loan conditions and prepare loan files for closing.
• Prepare loan commitment letters, adverse action notices, and other borrower correspondence as required.
• Prepare pre-closing and construction- related loan documentation, ensuring accuracy, completeness, and compliance.
• Collect and process credit reports, appraisal, and other applicable borrower paid fees.
• Maintain accurate and complete loan files by entering data and uploading documents into the Byte loan origination system.
• Monitor the approved loan pipeline to ensure timely closings; proactively identify document deficiencies and communicate status updates or issues to Loan Originators and internal team members.
• Adhere to all regulatory requirements, internal policies and established team deadlines.
• Participate in process improvement initiatives and assist with documenting and implementing updated procedures.
• Cross-train on other lending and servicing functions and provide backup support as needed.
• Participate in required compliance and regulatory training.
• Perform other duties as assigned in support of Community Loan Fund strategies and goals. 

Education and Experience

• High school diploma or equivalent
• Three-five years’ experience in the mortgage industry
• Familiarity with loan documentation, disclosures, and servicing software required.
• Experience with Microsoft Office (Word, Excel, etc.) and navigating software remotely.
• We strongly encourage applicants and candidates from underrepresented groups as we continue to build our commitment to diversity and inclusion. Bilingual fluency is preferred.

Qualifications

• Strong organizational, analytical, and time management skills.  Ability to timely manage multiple priorities in a fast-paced environment to meet deadlines.
• Demonstrated critical thinking and problem-solving skills, with the ability to independently evaluate information and identify appropriate next steps.
• Self-motivated individual contributor as well as flexible team player
• Excellent written and verbal communication skills, ability to work collaboratively with diverse groups and across organizational programs.
• Ability to maintain confidentiality.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far.

• Ability to answer telephones and use standard office equipment (copier, fax, etc.).
• Ability to read, write, and understand and speak English clearly.
• Ability to use a computer for Community Loan Fund business.
• Ability to drive for extended periods, both day and night.
• Ability to walk for extended periods on various terrains.
• Ability to lift at least five pounds.

Employment Details

• Location: Concord, NH and hybrid (in office Tuesday and Wednesday; training will be in person)
• Salary range: $58,000 to $63,000

Work Environment

We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate.

About New Hampshire Community Loan Fund             

We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure.

From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance:

• Affordable Homeownership
• Small Businesses & Nonprofits
• Small Towns & Municipalities
• Energy Efficiency Solutions
   

To Apply

If the description above is a good fit for your skills, abilities, and interests, we would love to hear from you! Please email us a resume with a cover letter to careers@communityloanfund.org with subject line of “Mortgage Loan Coordinator".

New Hampshire Community Loan Fund adheres to policies, procedures, and regulatory guidelines, including fair lending and ethical behavior. We are an Equal Opportunity Employer.