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Education, training and technical support for resident-owned communities

ROC-NH logo Managing a resident-owned community is a big job. Think of the ROC-NH™ team as a resource when questions and challenges arise. Yes, and celebrations too!

ROC-NH staff provides ongoing support and guidance to co-op members and board members in a variety of ways, including informal phone or email conversations, attending meetings and presenting workshops, to name a few.

Each cooperative is assigned trobichaud [at] rocnh [dot] org (subject: Who is my co-op's contact at ROC-NH?) (a team member) as a primary point of contact. The co-op’s primary contact person can provide technical support on all areas of co-op management and living, including:

financial analysis and monitoring
members’ and board members’ roles and responsibilities
problem solving
parliamentary procedure
new-member screening
working with outside vendors
developing policies and procedures
forming and using committees
capital improvement and funding plan
effective communications
legal and loan compliance
bylaws and community rules development
member participation
filling vacant lots
referrals to outside resources

ROC-NH also provides more-structured opportunities for education and technical assistance:

ROC-NH Community Leadership training: Community Leadership fosters peer-to-peer learning and relationships. The goal is to develop a cadre of knowledgeable, effective leaders to strengthen resident-owned communities in New Hampshire and elsewhere.

ROC-NH Community Leadership Alumni forum: This quarterly forum is an opportunity for ongoing discussion and peer-to-peer learning for Community Leadership graduates.

Bi-annual conference: This daylong gathering for members of New Hampshire’s resident-owned communities offers co-op members the opportunity to learn new skills, share ideas and celebrate co-op living.

The Cooperator, published quarterly by ROC-NH, includes feature stories about individual communities and co-op members, as well as information about co-op management, programs and benefits offered by ROC-NH and the Community Loan Fund.

Boot Camp: This daylong interactive workshop offers members of newly converted cooperatives the opportunity to learn the basics about corporate management.

A Management Guide for Resident Owned Communities: A comprehensive guide that provides boards of directors with the basic information and tools they need to successfully manage their communities.

ROC-NH Facebook group: A members-only group where people who live in resident-owned manufactured-housing communities in New Hampshire can connect and share stories and questions, challenges and triumphs related to cooperative living.