Education, training and technical support for resident-owned communities
Managing a resident-owned community is a big job. Think of the ROC-NH™ team as a resource when questions and challenges arise. Yes, and celebrations too!
ROC-NH staff provides ongoing support and guidance to co-op members and board members in a variety of ways, including informal phone or email conversations, attending meetings and presenting workshops, to name a few.
Each cooperative is assigned trobichaud [at] rocnh [dot] org (subject: Who is my co-op's contact at ROC-NH?) (a team member) as a primary point of contact. The co-op’s primary contact person can provide technical support on all areas of co-op management and living, including:
- financial analysis and monitoring
- members’ and board members’ roles and responsibilities
- problem solving
- parliamentary procedure
- new-member screening
- working with outside vendors
- developing policies and procedures
- forming and using committees
- capital improvement and funding plan
- effective communications
- legal and loan compliance
- bylaws and community rules development
- member participation
- filling vacant lots
- referrals to outside resources
ROC-NH also provides more-structured opportunities for education and technical assistance:
ROC-NH Community Leadership training: Community Leadership fosters peer-to-peer learning and relationships. The goal is to develop a cadre of knowledgeable, effective leaders to strengthen resident-owned communities in New Hampshire and elsewhere.
ROC-NH Community Leadership Alumni forum: This quarterly forum is an opportunity for ongoing discussion and peer-to-peer learning for Community Leadership graduates.
Bi-annual conference: This daylong gathering for members of New Hampshire’s resident-owned communities offers co-op members the opportunity to learn new skills, share ideas and celebrate co-op living.
The Cooperator, published quarterly by ROC-NH, includes feature stories about individual communities and co-op members, as well as information about co-op management, programs and benefits offered by ROC-NH and the Community Loan Fund.
Boot Camp: This daylong interactive workshop offers members of newly converted cooperatives the opportunity to learn the basics about corporate management.
A Management Guide for Resident Owned Communities: A comprehensive guide that provides boards of directors with the basic information and tools they need to successfully manage their communities.
ROC-NH Facebook group: A members-only group where people who live in resident-owned manufactured-housing communities in New Hampshire can connect and share stories and questions, challenges and triumphs related to cooperative living.